About this role:
Wells Fargo is seeking a Senior Operations Processor.
In this role, you will:
- Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
- Use technical expertise in the designated area and resolve escalated issues
- Provide feedback and present ideas for improving or implementing processes and customer support
- Perform complex operational and customer support initiatives within Operations functional area
- Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
- Apply technical knowledge and expertise to perform work and action requests
- Provide subject matter expertise and interpretation of procedures to staff
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures,
and compliance requirements
Required Qualifications:
- 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Bachelor's degree holder, preferable business course
- Strong years of experience in banking operations (Commercial Banking or CIB)
- Experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, Custody related to banking products
- Knowledge on Message types SWIFT, FED WIRE, CHIPS, Pega Systems & knowledge on ISO terminologies.
- Positive in both verbal and written communication skills
- Good investigation and problem solving skills
- Organizational and detail oriented skills
- Sound risk management mindset and good understanding of compliance - AML/OFAC
- Ability to handle high volume and short SLA or turn aroun