Technical Associate - Application Support
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven setting, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
• Provide 2nd level of support to customers
• Answer’s customer queries raised regarding the product.
• Troubleshoot customer application software issues and follow ups till completion.
• Understand the issue reported by the customer, analyze and report it in the reporting system
• Resolve support issues with a focus on root cause analysis to reduce recurring issues.
• Work closely with the rest of the support team members to resolve issues quickly and efficiently.
• Keep technical skills and product knowledge up to date through self-efforts and internal training.
• Maintain high level of customer satisfaction and product quality.
• Sharing Dashboard Support Reports to Managemen

📌 Technical Associate (Noida)
🏢 Genpact
📍 Noida