We are looking for an experienced and customer-focused
Technical Account Manager (TAM) with robust expertise in Oracle technologies
and enterprise customer engagement. The ideal candidate will act as a trusted
advisor to customers, helping them maximize the value of Oracle products
through proactive support, technical guidance, escalation management, and
strategic service delivery.
The TAM will serve as the primary liaison between the
customer, Oracle support/services teams, and implementation partners to ensure
successful deployment, adoption, and ongoing optimization of Oracle solutions.
Key Responsibilities
Provide proactive and reactive technical support for Oracle
production environments.
Manage customer escalations end-to-end, including situation
management and executive-level communication.
Drive customer success by recommending product usage best
practices and operational improvements.
Develop and maintain customized Service Delivery Plans
aligned to customer business needs.
Conduct annual account planning sessions and periodic
value-based delivery reviews.
Coordinate with cross-functional teams including Technical
Support, Consulting, Product Development, Sales, and Expert Services.Deliver
technical consulting, implementation guidance, and project coordination
support.
Monitor customer environments and provide strategic
recommendations across technology, governance, process, and operations.
Ensure high levels of customer satisfaction and successful
adoption of Oracle solutions.
Required Skills & Qualifications
8+ years of experience administering Oracle production
environments.