About the Role
We are looking for an Implementation Specialist to own end-to-end implementation of client loyalty programs on Loyallife, our loyalty platform. This role sits at the intersection of technology, data, and client delivery — you will understand a client's data and loyalty program structures, scope and plan the engagement, configure programs on the platform, run UAT, get sign-off, and transition clients into hypercare. You'll work closely with clients, and with internal Product and Engineering teams on integrations and requirements.

Key Responsibilities
Scoping & Planning
- Understand client loyalty program structures (tiers, earn/burn rules, redemption catalogs, member hierarchies, data sources) through requirement-gathering discussions.
- Create SOWs defining scope, timelines, deliverables, and assumptions.
- Define and own the project plan across the implementation lifecycle.

Data & Integrations
- Understand client data (CRM, POS, e-commerce, transaction systems) and map it to platform requirements.




- Work with Tech and Product teams to define integration requirements and resolve data or system issues.
- Validate, cleanse, and reconcile data to ensure loyalty program calculations (points, tiers, rewards) are accurate.

Program Configuration
- Set up loyalty programs on Loyallife based on client requirements — earn/burn rules, tier logic, redemption workflows, approval flows.
- Follow best-practice configuration standards; flag platform gaps to Product where client needs exceed current capability.

UAT & Sign-off
- Run client UAT: prepare test scenarios, validate program outputs against expected points/rewards, track and resolve issues.
- Drive client sign-off before go-live.

Hypercare & Handover
- Own the hypercare period post go-live — monitor program runs, resolve early issues, ensure client confidence in the system.
- Transition client to steady-state support with transparent documentation (solution design, data mapping, program configuration notes, ru

📌 Implementation Specialist (Bengaluru)
🏢 Zealant Consulting Group
📍 Bengaluru