About the team
As the Manager End-User Support, you will lead a team that is on the frontline of IT support. This team has been instrumental in playing a key role to shift Zillow Group into a distributed workforce model. It continues to play a critical role to provide IT support to an organization that is in hyper growth mode. You will champion the partnership between IT and the internal customers to ensure continuous alignment in a hyper growth environment. In this position, you will partner effectively and strategically with cross-functional technical teams across all lines of business which will include responsibility for Executive Support and driving initiatives that support our C-level’s IT needs.
Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment,



balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced qualified to support our workforce expansion in India.

About the role
- Team Management: The manager is responsible for leading and managing a team of IT support technicians. This includes assigning tasks, setting goals, providing guidance and mentorship, conducting performance evaluations, and ensuring the team operates efficiently and effectively.
- Incident and Request Management: The manager oversees the handling of IT incidents and service requests. They ensure that all incoming issues are appropriately logged, prioritized, and assigned to the relevant team members. They monitor the progress of tickets, escalate issues when necessary, and ensure timely resolution and customer satisfaction.
- Technical Expertise: The manager possesses strong technical knowledge and acts as a subject matter expert to suppor

📌 IT Manager (Bengaluru)
🏢 Zillow
📍 Bengaluru