The Application Support Associate assists in maintaining the stability, availability, and performance of GIA’s Laboratory Grading System by supporting basic application monitoring, ticket handling, and operational activities. This entry-level role focuses on learning and executing standard support procedures, performing initial troubleshooting, and ensuring timely response to user-reported issues. Working under the guidance of the Application Support Lead and senior team members, the associate helps in logging and tracking incidents, monitoring system alerts, and following established SOPs to resolve common issues or escalate them appropriately. The role also involves documenting observations, supporting routine operational tasks, and ensuring proper communication with users.

Essential Duties
Application Monitoring & Incident Support
· Monitor application alerts and system health using provided tools under guidance.
· Log and update incidents and service requests in the ticketing system.
· Perform initial triage by collecting basic information (screenshots, logs, error messages).




· Escalate issues to senior team members when required.
· Ensure timely updates and proper documentation of assigned tickets. 45%
Application Support & Technical Assistance
· Assist in resolving common application issues by following predefined SOPs and runbooks.
· Review basic logs and alerts to identify and report potential issues.
· Support day-to-day operations of applications running on Linux and database environments (with guidance).
· Foundational knowledge of Java-based applications and application support processes.
· Familiar with vulnerability management activities, including coordinating application patching, tracking security updates, and supporting remediation efforts to maintain compliance and system security.
· Work closely with senior team members to learn troubleshooting steps and issue resolutions.
· Participate in routine monitoring and system health checks.
Release Sup

📌 Associate Application Support Engineer (Mumbai)
🏢 GIA Services
📍 Mumbai