Meet the Team

The Customer Listening & Analytics team with Cisco’s Data and Analytics organization is responsible for translating the voice of the customer into measurable, actionable insight across Cisco’s global install base. We own the data architecture, reporting infrastructure, and analytical frameworks that drive CX strategy—including NPS programs, TAC performance analytics, and executive-level customer health dashboards. Our work directly informs decisions made by VP and SVP leadership and is deeply integrated with Cisco’s AI transformation agenda.

This is a high-visibility team operating at the intersection of data engineering, business intelligence, and AI-augmented analytics. We move quick, we build things that matter, and we invest in the people who build them.

Your Impact

As the Power BI & Analytics Engineer on the Customer Listening team, you will own the design, development, and delivery of business intelligence solutions that span Cisco’s global customer experience programs.



You will build and maintain Power BI semantic models and dashboards that feed directly into executive reporting and operational decision-making—working across a Snowflake/dbt data architecture and integrating with AI-driven insight delivery pipelines.
- Design, build, and maintain Power BI reports, datasets, and semantic models supporting NPS, TAC case analytics, EBV/EDW reconciliation, and customer health measurement.
- Develop and manage Power Automate workflows for automated insight delivery, including integration with AI-generated summary pipelines (GCP ESPv2 / API Gateway).
- Author and maintain DAX measures, calculation groups, and field parameters for complex, hierarchy-driven reporting across SAV, CAV, and UNIFIED_PARTY_ID structures.
- Collaborate with data engineering team members on Snowflake query optimization and dbt layer consumption, identifying and resolving model-layer issues that surface in report outputs.
- Partner with the broader analytics team to instrumen

📌 Data Engineer (Bengaluru)
🏢 Cisco
📍 Bengaluru