Support Dealers / fabricators in execution of customer orders on time, ensuring maximum customer satisfaction
Quality check at different stages of order processing from order confirmation to handover to ensure quality products are delivered to end customer
Assistance in Building Capacity of Dealers / fabricators workforce through skill training and assessing the quality of training for Survey and installation process
Complaint management
Dealer management
2) Job Context & Major Challenges:
Job Context :
To create Eco system for ensuring adequate competitive manpower availability at Dealer and Fabricator for Surveyors and Installers availability.
Process and Quality check at different stages of customer order movement from order confirmation to hand over to ensure quality products are delivered to end customer. Assisting is correction of any issues/errors along with the Eternia Plant / Fabricator/Dealers.
Assistance in Building Capacity of fabricators workforce through skill training and assessing the quality of training.
Complaint management – To monitor complaints logged in system and ensure closure as per defined policies
Dealer / Fabricator Management – Visits and monitoring dealer performance w.r.t KPI defined in service perspective
Job Challenges:
The Candidate will need to work on customer and fabricator sites and ensure that the orders are delivered in accordance with the standards laid down by Eternia and on time. It is also significant that the learnings from the fabricators production and installation sites are integrated back in the training programs
Travel will be there across big territories and training management Adherence to Service KPIs / Dealer & Fabricator management / complaint Management and data management will be crucial part of Job.t
4) Key Result Areas/Accountabilities:
Key Result Areas/Accountabilities
Supporting Actions
Assisting / Carrying out fabrication & Installation training at Fabricators location and customer locati