Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Short Description
Job Level: PT1 Core
Job Location: Gurugram
Function:Chief Operations Office
Employment Type: Full time
Working pattern: Hybrid
Why we need this role
The primary purpose of this role is to work within a team of highly experienced customer supporting engineers, with responsibility for resolving customer faults and problems occurring on Colt’s IP and SDN products and services. This includes end-to-end ownership, co-ordination and management of tasks assigned to other teams and network partners.
You will:
Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European MPLS Infrastructure and a range of IP services according to product SLAs, up to 2nd Level Support.
Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European SDWAN Infrastructure and a range of services according to product SLAs, up to 2nd Level Support.
Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous
Participate in a 24/7 shift pattern
Have full knowledge of customers bespoke networks and services
Join us and you will be part of a quick-growing community of like-minded experts to grow and learn alongside you in your career.
Supports the execution of network operations and services including network surveillance, problem management, incident resolution and customer service assurance.
What you will do
Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European MPLS Infrastructure and a range of IP services according to product SLAs, up to 2nd Level Support.
Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous
Participate in a 24/7 shift pattern
Have full knowledge of customers bespoke networks and services
Prov