Description
Be the primary liaison for assigned Key Accounts on technical and operational matters which cannot be solved neither by DATE, nor by the Operational Centres or the surveyor network. Help the assigned Key Accounts maintain smooth technical operations and continuous vessel trade by providing personal attention, outstanding competence and added value in identifying, solving and advising the customer on those technical and operational issues in alignment with DNV’s purpose, business objectives and principles.

The result is that you maintain and develop a trustful win-win relationship and contribute to high customer satisfaction and loyalty which build an key foundation for DNV to maintain a high quality fleet, successfully retain existing business and secure new business.

Team up with the relevant Key Account Manager (KAM) and work collaboratively with the Account Team and all relevant departments within DNV to ensure that excellent technical customer service levels are delivered.





Be an important part of the Key Account Planning and Implementation process to help the KAM prepare and execute a high-impact Key Account Plan, Account Strategy and Actions that adds value to the customer and to DNV. Provide input to the KAM on the Key Accounts technical needs and expectations, relevant technology and regulatory developments, suitable strategies and actions related to the Key Accounts technical issues and technical operations. Help implement the assigned actions according to plan.

Develop and strengthen the customer relationship, operating at the Key Accounts technical department and technical management levels, to achieve preferred supplier status based on lasting personal relationships and the added value delivered.

Solve and advise on operational requests, customer technical concerns and technical complaints related to survey and audit performance in close collaboration with relevant technical experts and the KAM to ensure continuous vessel trade. Han

📌 Technical Service Manager (Mumbai)
🏢 DNV
📍 Mumbai