Your Job
You should be able to proactively build relationships with key business stakeholders in the organization to assist with the escalations and trends that are impacting their business units. You will be responsible for enriching end user experience by driving continuous transformation. Together with our Global centers, we are responsible for ensuring our customers receive the support they need via phone, chat, and self-service 24x7 in multiple languages. We prioritize the value of our users’ time by implementing efficient callback options, significantly improving both Customer Satisfaction and overall, First Contact Resolution rate, We are here to help, proactively spreading awareness and improving the customer journey. Join us and experience the difference
Our Team
At Koch, we empower employees to innovate, experiment and transform, prioritize the highest value opportunities, develop, and leverage advantaged capabilities, and provide cutting-edge and transformative solutions that will accelerate profitable outcomes. If you are passionate about people and providing IT solutions,



this is the role for you Being a Manager in Koch IT Support, you will have the opportunity to lead a cross functional team where you will be expected to collaborate with a team of leaders, both global and remote, to maximize the potential of this large and diverse team while identifying and developing your own team's unique comparative advantages that will allow them to create value in future roles along their career paths.
What You Will Do
• Understand, develop, and coach employees on our culture of Principle Based Management and have the opportunity to demonstrate PBM application via SBO
• People manager for individual contributors. Supervise, coach, mentor and develop a group of technical support associates in the day-to-day operations of providing IT customer support to multiple business groups
• Having 1 on 1 discussions to identify, assess and work to close gaps in employee’s devel

📌 Manager- IT Employee Services (India)
🏢 Koch
📍 India