Business Function
Group Technology enables and empowers the bank with an productive, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Role Purpose:
VP, Major Incident Manager for ETCC SRE Operations, is responsible for the end-to-end management of critical and major incidents impacting DBS's technology services. This role focuses on minimizing service disruption, restoring service rapidly, and driving continuous improvement in incident response processes. The Major Incident Manager will lead cross-functional teams during incidents, ensuring clear communication, effective problem resolution, and adherence to SRE principles for reliability and operational excellence.
Key Responsibilities:
- Major Incident Management:
- Lead and manage major incidents from detection through resolution,



ensuring rapid service restoration and minimal business impact.
- Act as the primary communication point during major incidents, providing timely and accurate updates to senior management, stakeholders, and affected business units. Own incident escalation to senior management
- Coordinate and drive technical teams (including SRE, development, infrastructure, and operations) to diagnose, troubleshoot, and resolve complex production issues.
- Ensure all incidents are thoroughly documented, including timelines, actions taken, and resolution steps.
- Ensure compliance with MAS, local in-country regulatory process during incident reporting requirements
- Facilitate Blameless-incident reviews (BIRs) to identify root causes, preventive measures, and opportunities for process and system improvements.
- Experience in generating management reports on incidents, problem trends, and thematic analysis.
- Champion SRE best practices within

📌 Vice President, Enterprise Technology Command Center, Major Incident Manager, DTI Site Reliability Engineering (Hyderabad)
🏢 DBS Bank
📍 Hyderabad