Sr. Analyst - Service Desk P
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a rapid-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
• Monitor and maintain the performance of IT systems and networks;
• Troubleshoot and resolve technical issues across various applications and platforms;
• Implement and manage security protocols to protect data and systems from threats;
• Collaborate with cross-functional teams to ensure seamless operation of IT services;
• Identify opportunities for process improvements and efficiency enhancements in IT operations;
• Conduct regular system audits and create reports on system health and performance;
• Assist in the planning and execution of IT projects and initiatives;
• Stay current with technological trends and developments in the IT industry.
• Monitor and maintain the performance of IT

📌 Sr. Analyst (Gurugram)
🏢 Genpact
📍 Gurugram