Sr. Associate - Customer Care - Non - Voice
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
We are inviting applications for the role of Process Associate/Process Developer - Consumer Operations Agent
Your role will require you to deliver outstanding customer support for all consumer
inquiries related to loans and card services be compatible with clients innovate
processes and data and improve processes.
Responsibilities:
- Deliver outstanding customer support for all consumer inquiries related to
- supported loans and the credit Card.
- Maintain a language-neutral clear and skilled tone in all customer
- interactions.
- Strive for First Time Resolution (FTR) in every interaction to ensure consumer
- satisfaction.
- Document interactions accurately manage cases

📌 Process Developer (Noida)
🏢 Genpact
📍 Noida