Organization: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact

Job Title: Senior Service Designer
Location: Bangalore

Business & Team:
The Technology division delivers the group’s information technology and banking operation functions to ensure the highest levels of customer service through world-class process excellence and technology innovation. Group Security protects the bank and our customers from theft, loss, and risk events through effective and proactive management of cyber security, privacy and operational risk.
At CommBank we believe in working somewhere that works for you. We have many versatile working options available so talk to us about which arrangements could work best for you.
Impact & Contribution:




Leads the application of service design methods and design thinking to understand end-to-end user experiences encompassing processes, technology and people; to reimagine and design future state experiences with positive impacts to users and business strategy.

Roles & Responsibilities:
- Contribute to the improvement of end-to-end user experiences encompassing processes, technology and people across IAT
- Uplift engagement, education, and support processes and channels to enable control understanding, control completeness, drive remediation activities and actionable insights.
- Measure and evaluate user experience and engagement to support prioritised continuous improvement of IAT services.
- Craft digital, education and content plans to support IAT customer journeys, support services and control adoption.
- Identify customer needs, obtain customer feedback (e.g. through user testing) and enhance support services for our business

📌 Senior Service Designer (Bengaluru)
🏢 Commonwealth Bank of Australia
📍 Bengaluru