What if you could build a career where ambition meets innovation?
At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching new heights in Hyderabad.
Join us as we create something extraordinary together.
Job Overview:
AVP, CTOC (Converged Technical Operations Center) will oversee the operations of the Command Center in a 24/7/365 support operating model. The Technical Operations Manager will be responsible for ensuring the seamless monitoring, support, and management of critical IT services. This role is critical in maintaining service availability, incident response, and operational efficiency for critical infrastructure and applications.
The role will also be responsible for working with T1/T2 staff and ensuring the utilization of all support reference materials and tools while assisting junior team members to support tech production initiatives, applications, and infrastructure. The ideal candidate will possess strong leadership skills, technical expertise, and a commitment to delivering exceptional service.
Responsibilities:
- Supervise day-to-day operations and activities in a 24X7X365 setting
- Manage and supervise a team of T1/T2 operations technicians, assigning tasks, providing technical guidance, and evaluating performance
- Design systems to respond to daily operational issues by mitigating problems and failures and recommending initiative-taking solutions to prevent recurrence
- Foster a culture of collaboration and ensure adequate shift coverage for 24/7 operations
- Manage issue resolution, tracking performance and providing guidance and follow up
- Assign tasks, schedule,