Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Job Title: Senior AI/ML Engineer
Department & Team: AI Group, Conversational AI
Description:
The Conversational AI group are seeking a Senior AI/ML Engineer to join the team and help drive the innovation and evolution of our Conversational AI solutions with a focus on Generative AI systems at global scale (reaching over 7,500 organizations in 100+ countries). This role offers the opportunity to shape the future of our AI capabilities while leading complex technical initiatives that will shape our journey towards Agentic AI.
You'll work at the intersection of cutting-edge AI research and practical implementation, delivering solutions that have a significant organizational impact. You will collaborate closely with UX designers, and product teams supporting each other to bring state-of-the-art AI technologies to production.
This is an opportunity to shape the future of AI-driven conversations and develop robust, scalable architectures for intelligent agents. And a great chance to work at the intersection of software engineering and AI research. If you are passionate about building next-generation AI applications and have a strong background in software engineering, distributed systems, and AI development, we’d love to hear from you.
What You Will Do:
- Design and execute POCs that push the boundaries of conversational AI and virtual agent capabilities, contributing to organizational growth through creative tech