Job Description Summary:

Role Purpose
The Customer Development (Vertical) – Operations & Planning role is responsible for driving seamless coordination across bottlers, franchise teams, and internal stakeholders to ensure effective business planning, operational execution, commercial launches, and portfolio development. The role acts as a central point of contact to support customer development initiatives, cross-functional alignment, and business growth across the Coca-Cola System.

1. Stakeholder Management & Bottler Coordination
Key Responsibilities:
- Act as the primary coordination point between Coca-Cola and bottler teams for Customer Development initiatives.
- Drive end-to-end planning and execution of key business activities, including:
- Annual Business Planning (ABP)
- Monthly/Quarterly Business Reviews
- Commercialization of new products and packs
- Operational planning and execution
- Sales incentive program rollout and governance
- Customer Development initiatives supporting business growth
- Ensure timely communication, alignment,



and execution across all bottler stakeholders.
- Track action items, follow up on deliverables, and ensure milestone adherence.
- Facilitate issue resolution by coordinating with relevant cross-functional teams.

2. Internal Franchise Coordination & Stakeholder Management
Key Responsibilities:
- Coordinate closely with Integrated Franchise teams to align Customer Development priorities with franchise business objectives.
- Serve as the central point of contact for Customer Development-related communication across franchise functions.
- Build robust relationships with internal stakeholders across Sales, Commercial, Finance, Supply Chain, Marketing, and Operations.
- Support governance meetings, business reviews, and strategic planning sessions.
- Ensure effective collaboration between franchise teams and bottlers for smooth execution of business plans.
- Drive cross-functional alignment to achieve Customer Development objecti

📌 Manager, Customer Development (Gurugram)
🏢 Coca-Cola
📍 Gurugram