Function: ITES / BPO / KPO / Customer Service / Operations
Industry: Auto/Auto Ancillary
Qualification: Any - Any Graduation
Location: Mumbai
Job Description:
- Punching SO of new orders in Tally and making a dispatch plan. - To make a benchmark of the Sales team monthly/weekly. - Preparing Quotation and handling customer enquiries, processing vendor registration documents, - Responding to complaints from customers and giving after-sales support when requested - Handle rejections and replacements of customers and closing them on timely manner - Customer Visit for order. - Making sales reports, submitting daily, weekly and monthly sales reports to management.
- Attract potential customers by answering product and service questions and suggesting information about other products and services. Ensure customer satisfaction and provide professional customer support.
- Exceptional verbal and written communication skills are essential for interacting with customers and internal teams. - Solid time management and organisational skills are necessary to handle multiple tasks and priorities. - A commitment to providing excellent customer service is crucial. - The ability to identify customer needs and resolve issues efficiently is a must. - Must be able to work effectively as part of a team and support colleagues.