Customer Service Executive Travel & Tourism (Walk-In Interview)
Company: Star Tours & Holidays Pvt. Ltd.
Location: Santacruz (East), Mumbai
Employment Type: Full time, Permanent
Industry: Travel & Tourism
Department: Customer Service
Walk-In Interview Details
Date: TBC
Time: 04:00 PM 06:00 PM
Job Responsibilities
- Handle customer queries through calls and chats.
- Understand client travel requirements and recommend suitable travel packages.
- Manage inbound and outbound tour inquiries.
- Coordinate with the operations team to ensure smooth service delivery.
- Provide exceptional customer service and resolve post-booking concerns/escalations.
- Maintain accurate customer records and follow-up communications.
- Knowledge of UK and European destinations will be an added advantage.
Candidate Requirements
- Good communication and interpersonal skills.
- Customer-focused approach with problem-solving abilities.
- Ability to multitask and work in a fast-paced environment.
- Experience in Travel & Tourism or Customer Service is preferred.
- Freshers with excellent communication skills may also apply.
Education
- Graduation Not Required
Office Address:
Star Tours & Holidays Pvt. Ltd.
1st Floor, Orion Business Park, Nehru Road, Santacruz (East), Mumbai – 400055, Maharashtra, India
Landmark: Above Kotak Mahindra Bank