Hiring freshers and 6month exp can apply for HR VOICE SUPPORT CSR ROLE
PUNE /MUMBAI/Bangalore
graduation OR 12TH PASS needed latest ONLY 2024 to 2026 pass out
international voice support
BPO VOICE INTERNATIONAL VOICE CAN APPLY
excellent communication skills
Interview mode VIRTUAL
WFO ROLE 5 DAY WORKING BOTH SIDE CABS
night shift
QUALIFICATION
LATEST 12TH PASS ALSO CAN APPLY BUT EXCELLENT COMMUNICATION
ONLY BA/B.COM /BBA /BMS /BCA ONLY can apply
NOT HIRING BTECH BE OR BSC
only latest graduates or 12th pass can apply
POST GRADUATION MA /MBA CAN APPLY
graduation OR 12TH PASS needed latest ONLY 2024 to 2026 pass out
excellent communication skills
experience 0 to 6month also can apply
Detailed JD
- Working Hours: Shift will be in any of United States of America time zones
- Working days : Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
- 5 day working cabs available both side rotational shifts
Overall, Purpose of Job
- Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
- Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
- Walk customers/ Provide navigational support on self service portal
- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
- Place outbound calls to customers when required in line with Client / Company guidelines
- Work productively whilst maintaining exceptional call/data quality standards in line with targets
- Contribute to the team through open and regular communication with peers / supervisors
- Adhere to all company or departmental policies and procedures (personnel and operational)
- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
- Maintain regular and punctual attendance in line with company policies and procedures
- Minimize customer complaints and escalations by providing exceptional service and call control
Experience Profile
- Prior international BPO work experience preferred
LATEST 12TH PASS ALSO CAN APPLY BUT EXCELLENT COMMUNICATION
ONLY BA/B.COM /BBA /BMS /BCA ONLY can apply
NOT HIRING BTECH /BE OR BSC
only latest graduates or 12th pass can apply
POST GRADUATION MA /MBA CAN also APPLY
graduation OR 12TH PASS needed latest ONLY 2024 to 2026 pass out
excellent communication skills
experience 0 to 6month also can apply
Regards
Neeti
(phone hidden)
call & What s app me Monday to Friday 10am to 6pm
📌 HR voice CSR role-For Freshers Latest pass out Bangalore/PUNE /Mumbai
🏢 eTeam
📍 Pune
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