About The Role
Salesforce Business Analyst/Functional Consultant
- Consultant
- S&C; GN SONG Management Level :09 - Consultant Location :Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Must have skills :Salesforce CRM platform implementations, Business Analysis, Stakeholder Management Good to have skills :Pre-sales activities, Service experience design, Industry-specific knowledge Experience :Minimum 5 + yrs experience Educational Qualification :MBA from a tier 1 institute
- Job SummaryAs a Salesforce Business Analyst/Functional Consultant, you will be responsible for designing, building, and implementing strategies to enhance business performance using Salesforce CRM. You will work closely with clients to solve customer-facing challenges across sales, service, and marketing functions.
- Roles & Responsibilities
- Provide consulting support on Salesforce projects by conducting design sessions and gathering requirements.
- Present working demos to stakeholders and support implementation tasks.
- Apply industry knowledge to implement Salesforce solutions tailored to client needs.
- Develop business cases and value propositions with data analysis and presentation preparation.




- Collaborate with project teams for successful Salesforce delivery.
- Engage in pre-sales activities including RFP responses, solution demonstrations, and cost estimations.
- Contribute to initiatives by developing points of view, reusable assets, and analyzing market trends.

Qualification

Professional & Technical Skills
- Must To Have Skills:Experience in Salesforce CRM platform implementations.
- Solid stakeholder management and issue resolution skills.
- Proficiency in business analysis, especially in service process design/redesign.
- Familiarity with industry-specific requirements and customer service operations.
- Experience in service experience design and user research.
- Exposure to pre-sales activities and willingness to grow in this area.

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Additional Information
The ideal candidate will have strong communication , analytical, and problem-solving skills, along with at least one Salesforce certification. This position offers opportunities to work on transformative projects with global clients and develop consulting acumen through personalized training.

📌 ACN GN - SONG - Service - Salesforce Platforms - Consultant (Mumbai)
🏢 Accenture
📍 Mumbai