Job Description HR Operations ManagerLead

Mode- WFO Hybrid (Chakala,Mumbai)

Key Responsibilities

* Act as the Single Point of Contact (SPOC) for client stakeholders, including Wipro POCs, ensuring effective communication and timely issue resolution.

* Coordinate with vendors, recruiters, hiring managers, and internal stakeholders throughout the hiring lifecycle.

* Manage candidate onboarding, documentation, and joining formalities in accordance with client processes and timelines.

* Track requisitions, candidate status, offer rollouts, onboarding progress, and joining updates.

* Ensure adherence to client SLAs, compliance requirements, and process guidelines within the MSP program.

* Maintain accurate recruitment and onboarding trackers, MIS reports, and dashboards.

* Facilitate smooth communication between clients, vendors, and internal teams to ensure timely closures.





* Escalate critical issues proactively and ensure quick resolution.

* Draft skilled emails and maintain clear communication with clients and stakeholders.

* Support continuous process improvements to enhance service delivery and client satisfaction.

Key Competencies

* MSP Program Coordination

* Client Relationship Management

* Vendor Management

* Stakeholder Management

* Candidate Onboarding

* Recruitment Coordination

* SLA Management

* Email & Business Communication

* MIS Reporting

* Process Execution

Interested candidates can callwhatsapp or email their updated cv on [email protected]. or (phone hidden)

📌 HR Operations (Mumbai)
🏢 Intellics Global Services Mumbai
📍 Mumbai