Job Description Sr. Field Operations Manager

About Us
Battery Smart is Indias largest and fastest-growing battery-swapping network for electric two and three-wheelers.
Founded in 2019 and launched in 2020, we are transforming electric mobility by making it accessible, economical, and scalable through a partner-led model. Today, we power the journeys of 1 lac+ drivers daily across 1,600+ swap stations in India.

Role Overview
We are looking for a highly driven and operationally strong Sr. Field Operations Manager to lead and scale our 2-Wheeler Service Operations. This role will be responsible for managing service operations ensuring operational excellence across workshops, maximizing vehicle uptime, driving service quality, and leading cross-functional teams of technicians and mechanics. The role will also focus on building scalable processes, improving operational efficiency, and delivering a seamless service experience across the region.

Key Responsibilities

1. Service Operations Management

- Oversee end-to-end operations of 2-wheeler service centers and workshops.
- Ensure timely execution of preventive and corrective maintenance activities.
- Drive operational excellence across service hubs to maximize vehicle availability and uptime.
- Monitor service workflows and optimize resource utilization to improve efficiency.

2. Team Leadership

- Lead, coach, and manage a team of mechanics, technicians, and service personnel.
- Establish performance benchmarks and drive accountability across teams.
- Identify training needs and ensure continuous development of technicians.

3. Vehicle Maintenance & Uptime

- Ensure timely diagnosis, repair, and maintenance of scooters and two-wheelers.
- Drive adherence to vehicle uptime targets and minimize repair turnaround times (TAT).




- Implement preventive maintenance practices to reduce recurring failures and breakdowns.

4. Quality & Customer Experience

- Ensure consistent service quality standards across all repair and maintenance activities.
- Monitor service outcomes and implement corrective actions to improve performance.
- Drive customer satisfaction through efficient service delivery and resolution management.

5. Spare Parts & Workshop Productivity

- Coordinate spare parts planning, inventory availability, and consumption tracking.
- Optimize workshop productivity through effective scheduling and capacity planning.
- Ensure compliance with safety standards, operational processes, and maintenance protocols.

What You Will Need

- Bachelor's degree or Diploma in Mechanical Engineering, Automobile Engineering, or a related field.
- 48 years of experience in two-wheeler service operations, workshop management, or automotive service environments.
- Proven experience managing service centers, workshops, or repair hubs.
- Strong understanding of two-wheeler diagnostics, repair processes, and maintenance operations.
- Experience in technician team management and workshop productivity improvement.
- Prior exposure to EV service operations will be an added advantage

Key Skills

- Workshop & Service Center Management
- Team Leadership & People Management
- Vehicle Diagnostics & Repair Operations
- Uptime & Turnaround Time (TAT) Management
- Spare Parts & Inventory Coordination
- Process Improvement & Operational Excellence
- Quality Assurance & Customer Service
- Problem Solving & Decision Making

Why Battery Smart

- Be a part of India's EV revolution and contribute to sustainable mobility.
- Work in a high-growth, rapid-paced environment with significant ownership.
- Opportunity to build and scale critical service operations across a rapidly expanding network.
- Collaborate with passionate teams solving real-world mobility challenges.

📌 Senior Field Operations Manager (Gurugram)
🏢 Battery Smart
📍 Gurugram