As a Services Delivery Team Lead, you'll have the prospect to leverage cutting-edge data-driven insights and AI services, following best practices to tackle intricate data management challenges and deliver data modernization and platform management services. Ideally, you'll possess both a technical background and well-developed interpersonal skills - bridging the gap between the technical and account leadership worlds and fostering a deep understanding of the teams technical resolutions.

If you're ready to lead, innovate, and drive services delivery excellence that make a difference - join us at Kyndryl and help deliver real-world impact through technology and collaboration.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.





Required Skills and Experience

- Proven experience leading technical team(s) through incident, problem and change management, as well as root cause analysis
- 4+ years of technical resolution and support
- Ability to effectively communicate with both technical and customer stakeholders
- Industry recognized certifications in the aligned supporting area (e.g., Public/Private Cloud, Mainframe etc.)
- Must be fluent in language(s)

Preferred Skills and Experience
- Bachelor's degree in related technical field or equivalent practical experience
- Experience with an ITIL driven service organization
- Six Sigma, PMP, and/or ITIL certifications

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Team Lead (Mumbai)
🏢 Kyndryl
📍 Mumbai