Country Manager India Sales | Customer Success Sales

Location: Mumbai
Work Mode: Work from Office
Working Days: Monday to Friday
Travel Requirement: Extensive domestic and international travel (up to 3 weeks per month, based on business requirements)
Experience: 20+ Years
Preferred Age Group: 45+ Years

Candidates from SAP, SAP Partner Ecosystem, Enterprise ERP, SaaS, Retail Technology, Digital Transformation, Cloud, or Enterprise Software organizations will be highly preferred.

About the Role

ETP is looking for an accomplished business leader to head its Customer Success function for India. This is a strategic leadership role responsible for driving customer retention, revenue growth, executive stakeholder management, and customer transformation initiatives across some of the largest retail and enterprise customers in the region.

The ideal candidate will bring a robust blend of Customer Success, Enterprise Sales, Consulting, and Business Leadership experience, with the ability to engage confidently with CXOs, influence business outcomes, and lead high-performing teams.

This role offers the opportunity to work directly with enterprise customers, global leadership teams, and industry-leading retailers while shaping the customer growth strategy for one of the leading retail technology organizations.

What You'll Own

Customer & Business Leadership

- Serve as the executive sponsor and strategic leader for all Customer Success engagements across India.
- Build and nurture relationships with CXOs, business leaders, and key decision-makers within customer organizations.
- Drive customer retention, renewals, expansion opportunities, and long-term account growth.
- Lead executive business reviews, governance forums, escalation management, and strategic account planning initiatives.
- Position ETP as a trusted transformation partner to customers.





Revenue & Growth

- Own customer revenue performance, including renewals, upsell, cross-sell, and expansion initiatives.
- Identify and drive new revenue opportunities across existing customer portfolios.
- Develop account growth strategies that increase customer lifetime value and wallet share.
- Partner closely with Sales and Leadership teams to achieve business growth objectives.

Leadership & Team Development

- Lead, mentor, and strengthen the Customer Success organization across India.
- Build a high-performance culture focused on accountability, customer outcomes, and execution excellence.
- Coach teams on executive engagement, consultative selling, customer adoption, and value realization.
- Establish scalable processes, governance frameworks, and operational best practices.

Strategic Influence

- Work closely with Product, Delivery, Finance, Sales, and Global Leadership teams to align customer priorities with business goals.
- Act as the voice of the customer and influence product strategy, service improvements, and go-to-market initiatives.
- Provide market intelligence, customer insights, and competitive feedback to support strategic decision-making.

What We're Looking For

- 20+ years of leadership experience in Enterprise Software, SaaS, Retail Technology, Consulting, Customer Success, or Enterprise Sales.
- Proven track record of managing large enterprise accounts and complex customer portfolios.
- Strong CXO engagement and stakeholder management experience.




- Demonstrated success in driving renewals, customer growth, retention, and business expansion.
- Experience leading large teams and building high-performance customer-facing organizations.
- Strong commercial acumen with the ability to balance customer success and business outcomes.
- Excellent communication, negotiation, and executive presentation skills.
- High degree of ownership, business maturity, and strategic thinking.

Why Join ETP?

- Lead Customer Success for one of the most recognized names in retail technology.
- Work with leading retailers and enterprise customers across global markets.
- Partner directly with senior leadership and influence strategic business decisions.
- Drive transformation, growth, and customer outcomes at scale.
- Opportunity to make a significant impact on business growth and customer success across India.

If you are a customer-centric business leader who thrives on building relationships, driving growth, and leading high-performing teams, we'd love to hear from you, please share your resume to [email protected] with the below details:

- LinkedIn Profile:
- Total years of experience:
- Relevant experience in a Hunting role:
- Experience with SaaS / Cloud / Enterprise Software Sales:
- Experience in the Retail industry:
- Product line handled:
- Current CTC (Fixed + Variable):
- Expected CTC (Fixed + Variable):
- Notice period:
- Current location in Mumbai (Please mention specific locality):
- Travel Readiness:

#CustomerSuccessHead #Country Manager #VPCustomerSuccess, #DirectorCustomerSuccess #EnterpriseSalesLeader #ClientPartner #StrategicAccounts #AccountManagement #RetailTechnology #SaaS #EnterpriseSoftware #CXOEngagement #Renewals #Upsell #Cross-sell #CustomerRetention #BusinessTransformation.

📌 India Sales Head (EnterpriseB) (Mumbai)
🏢 ETP INTERNATIONAL
📍 Mumbai