POSITION OVERVIEW

This role required to reach workshop and find out the documents, damages happened to the vehicle and distribute the benefits according to the vehicle segment; Negotiate with the dealers to reduce the cost. Finalizing And examining the claims advantages of customer in order to create satisfactory bridge between organization and customer.

ROLE AND RESPONSIBILITIES

- Closing Ratio/Minimize cost : Negotiate with dealers ; Avoid cost wastage in workshops; Regular training of claims policies ; Faster settlements
- Re-open ratio/Segmentation of vehicles: Separating the Claims according to Vehicles and minimizing the expenses
- Repair claims: Timely follow up with agent; visit the workshop within 48hrs of receiving the claim and follow up within 2days.
- Maintain the Hygiene/TAT(Total Around Time) : Proper evaluation on customer claims ; Claims should be closed within defined TAT (i.e.; Approval or rejection)
- Sort out claims related issues according to Regulations.

EDUCATION & EXPERIENCE REQUIREMENTS

- Diploma or BE in Mechanical or Automobile engineering
- Min 01 experience in motor claims handling/Surveyor in a General insurance company.

📌 Claims Service Manager - Auto(Surveyor) (Thane)
🏢 TATA AIG General Insurance Company
📍 Thane