Shift: Rotational (24/7 including night shifts & weekends)
About the Role: Looking for enthusiastic and driven freshers to join our Operations team. This role offers hands-on exposure to real-time business operations, team coordination, and customer support in a rapid-growing tech environment.
Key Responsibilities:
Operations & Team Coordination
- Assist team leads in managing daily proctoring operations
- Support shift planning and real-time coordination
- Monitor team performance and activities
Customer Support
- Help track and resolve escalations
- Monitor customer service metrics (CSAT, response time)
- Identify issues and suggest improvements
Reporting & Analysis
- Prepare daily performance reports
- Analyse operational data and trends
- Support weekly/monthly reporting
Training & Process Support
- Assist in training new team members
- Help create SOPs and documentation
- Maintain operational checklists
- Who Can Apply? Final year students or recent graduates
- Basic knowledge of Excel / Google Sheets
- Strong communication skills
- Good attention to detail
- Willing to work in rotational shifts
- Selection ProcessOnline Assessment
- Interview (Shortlisted Candidates)
- Why Join Us? Hands on experience in operations & management
- Work with a global AI platform
- Learn from experienced professionals
- Opportunity to grow in operations & analytics