Department: Customer Support / Service Coordination
Job SummaryWe are looking for a Customer Support Executive to handle customer service requests, coordinate with service engineers, and ensure timely resolution of customer queries. The candidate will act as a bridge between customers, channel partners, and the service team.
- Key ResponsibilitiesRegister and track service calls received from customers and channel partners.
- Respond promptly to customer queries regarding service and support.
- Ensure all service requests are handled within the company's defined TAT (Turnaround Time).
- Coordinate with service engineers for service visits, updates, and issue resolution.
- Act as a communication bridge between customers, channel partners, and service engineers.
- Follow up with customers for service cost approvals when required.
- Maintain proper records and update service call details in the system.
- Coordinate with internal departments to provide accurate information to customers.
- Follow up on pending service calls and ensure timely closure.
- Prepare daily and weekly service reports for management and engineers.
- Maintain a skilled and customer-friendly approach while handling service requests.
- RTechnical Support, or Service Desk roles are preferred.Experience coordinating with field/service engineers will be an added advantage.
- Willingness to coordinate with customers and service teams regularly.
Salary: ₹20,000 – ₹27,000 per month
Work Location: Chennai
Required Skills & Qualifications
- Any Graduate with good communication skills.
- Hindi fluency is mandatory.
- Good verbal and written communication skills.
- Basic knowledge of computers and MS Office.
- Good coordination and follow-up skills.
- Strong analytical and problem-solving abilities.
- Ability to handle multiple service requests and work under deadlines.
- Customer-focused and responsible attitude.
- Preferred CandidateCandidates with experience in Customer Support, Service Coordination,
📌 Hindi Speaking Sales (Or) Service Coordinator (Chennai)
🏢 Haritha Automation Private
📍 Chennai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.