Infrastructure & Systems Management

- Install, configure, monitor, and maintain hospital IT systems including servers, networks, and storage.
- Manage hospital information systems (HIS), electronic medical records (EMR/EHR), PACS, and other clinical applications.
- Ensure high availability of critical systems used for patient care.
- Perform regular system updates, patches, and upgrades.

Network & Security

- Maintain secure hospital network infrastructure (LAN, WAN, Wi-Fi, VPN).
- Implement and monitor cybersecurity measures to protect patient data.
- Manage firewalls, antivirus, intrusion detection systems, and access controls.
- Ensure compliance with healthcare data protection regulations (e.g., HIPAA, local health data laws).

User Support & Helpdesk

- Provide technical support to doctors, nurses, administrative staff, and other hospital personnel.
- Troubleshoot hardware, software, and network issues in clinical and non-clinical areas.
- Manage user accounts, permissions, and access rights.

Data Backup & Disaster Recovery

- Perform regular data backups and ensure data integrity.
- Develop and maintain disaster recovery and business continuity plans.
- Conduct periodic testing of backup and recovery procedures.





Hardware & Asset Management

- Manage procurement, installation, and maintenance of IT hardware (PCs, printers, scanners, medical system interfaces).
- Maintain accurate inventory of IT assets and licenses.
- Coordinate with vendors and service providers for support and repairs.

Compliance & Documentation

- Maintain IT policies, procedures, and system documentation.
- Support audits related to IT systems and data security.
- Ensure adherence to hospital IT standards and regulatory requirements.

Technical Skills

- Windows/Linux server administration
- Active Directory and user management
- Networking (TCP/IP, VLANs, firewalls, VPNs)
- Database basics (SQL)
- Backup and recovery solutions
- Cybersecurity best practices

Soft Skills

- Strong problem-solving and troubleshooting abilities
- Ability to work under pressure in a 24/7 hospital workplace
- Good communication and interpersonal skills
- High level of integrity and confidentiality

Preferred Certifications

- CompTIA Network+ / Security+
- Microsoft (MCSA/MCSE)
- Cisco (CCNA)
- ITIL
- Healthcare IT certifications (preferred)

📌 IT Support Executive (Bengaluru)
🏢 Gunasheela Surgical & Maternity Hospital
📍 Bengaluru