We are looking for detail-oriented and execution-focused E-commerce Executives to manage day-to-day marketplace operations. This role is operational, involves — onboarding users, handling real customer issues, and ensuring transactions run smoothly.
Key Responsibilities
User Onboarding
- Onboard app users (vendors/customers) accurately and efficiently
- Verify basic details and ensure compliance with platform requirements
Customer Support & Dispute Resolution
- Handle user queries, complaints, and disputes with clarity and accountability
- Take ownership of issues until resolution
Communication Management
- Communicate with users via calls, chat, email, and ticketing systems
- Maintain professional, transparent, and timely responses across all channels
Transaction Monitoring
- Track and monitor transactions for failures, delays, or discrepancies
- Coordinate with internal teams to resolve payment or order-related issues
Reporting & Documentation
- Maintain basic records of issues, resolutions, and operational metrics
- Flag recurring problems and suggest practical improvements
Required Skills & Qualifications
- Prior experience in e-commerce operations, customer support, or marketplace platforms preferred
- Robust communication skills in English and Hindi (additional languages are a plus)
- Comfortable handling calls, chats, and emails daily
- High attention to detail
- Basic understanding of online payments, orders, and app-based workflows
- Ability to work independently and take responsibility