City Head, Store in charge, Shift Controller, Associates, Technology,
IT infra, Projects, HR.
External:
Customers, Authorities, Landlord, Vendors for Service Maintenance
Organogram:
City head
Cluster Manager
Store in charge
Job Description:
Purpose:
Cluster Manager needs to ensure the Highest standard Customer Service as well as financial performance of the assigned area (typically 5-8 stores). Overseeing and leading the workforce by guiding them towards management goal, attending internal and external queries and resolving on timely basis.
Ø
Responsible
for P&L; for the area – Top line – Bottom line – ABV – Margin for the store
level P&L;
Ø Driving the Store Metrics in his cluster/Area – OTD – Complaints – Write off – On time picking etc.
Ø Responsible for ensuring recruitment and managing attrition with the help of DM-HR
Ø Manpower Planning
Ø Initiatives to improve efficiency
Ø Monitor and analyses the reports to achieve metrics
Ø Rewards and Recognition
Ø Coordination with Training team – for new hiring as well as existing team
Ø Vendor management – Delivery Partners and Security, House keeping
Ø Process Adherence
Ø Competition Tracking
Ø Work Workplace and Safety Management
Designation
Nature
of Metrics
Metrics
Target
Weightage
Measures
Cluster
Manager
Customer
Customer
Complaint of the Cluster
0.65%
20
As per
target set
Internal
IBND
zero
15
complaints
Internal
Stores
P&L; of the cluster
As per
CP
25
As per
CP V/s Actuals
Internal
Store
Write-off + Stock Update
0.30%
10
Based on
System Booking
Internal
OTD
100%
10
On-time
delivery as per cut-off
Internal
Process
Audit score of the cluster
>90%
20
Central
Process Audit Score
Required Competencies: (Knowledge, Skills, Personal Attributes)
Background
Experience at supervisory role
Work Experience
6-8 years with 1-2 years Experience at supervisory role
Skills
He/ She should possess the following competencies:
- Speaking, writing, and listening skills.
- Critical thinking, problem solving, and reasoning abilities.
- Supervising skills.
- Process know-how.
- P&L;
📌 Cluster Manager (Bengaluru)
🏢 Big Basket
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.