Job Description – Customer Care ExecutiveCompany: Dabster International Pvt. Ltd.
Job Title: Customer Care Executive
Location: Rajkot, Gujarat
Job Type: Full time
Job OverviewWe are looking for a friendly, professional, and customer-focused Customer Care Executive to handle customer inquiries, resolve issues, and ensure a positive customer experience.
- Key ResponsibilitiesHandle customer inquiries through phone calls, WhatsApp, email, chat, and other communication channels.
- Provide accurate information regarding products, orders, payments, returns, refunds, and services.
- Resolve customer complaints and issues professionally and within the required time.
- Follow up with customers on pending queries and complaints.
- Coordinate with internal departments such as Sales, Logistics, Warehouse, and Accounts to resolve customer issues.
- Maintain proper records of customer interactions and complaints.
- Escalate complex or unresolved issues to the concerned senior or department.
- Ensure timely updates and follow-ups for all open customer cases.
- Maintain a polite, professional,
and customer-friendly approach.
- Required SkillsGood communication skills in Gujarati, Hindi, and English.
- Strong listening and problem-solving skills.
- Ability to handle customer complaints patiently and professionally.
- Basic computer knowledge.
- Familiarity with CRM, Excel, WhatsApp, and customer support tools.
- Good typing and communication skills.
- Strong follow-up and coordination abilities.
- QualificationGraduate or Undergraduate candidates can apply.
- Freshers and experienced candidates are welcome.
Preferred ExperienceExperience in Customer Care, Customer Support, Telecalling, or Customer Service will be preferred.
- Preferred QualitiesPositive attitude and customer-first approach.
- Patience and empathy.
- Ability to work under pressure.
- Good teamwork and coordination skills.
- Responsible and punctual.
Salary: As per company standards and candidate experience.
📌 Customer Care Executive (Rajkot)
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