Post-Order Management: Act as the primary point of contact for all client interactions after an order is placed ("Everything after Order Comes in")

Client Management: Provide high-standard service to key guests and clients

Escalation Protocol: Utilize and maintain an Escalation Chart for follow-up emails, ensuring appropriate stakeholders are marked in successive reminders

Data & System Maintenance: Implement and update the Enquiry Capture Sheet and the Client Database

Collection Engine Management: Manage the back-end collection process by confirming invoice receipts and material deliveries with clients

Sales Support: Assist in managing the Sales FMS (Flowchart Monitoring Sheet) to ensure no lead or client request is dropped

Link between company and Customer for material delivery on time OR as per requirements

CUSTOMER SERVICE - main role - status of deliveries. Inform if anything is getting late

Mandatory: Good english / email drafting, Excel/google sheets, good follow up skills

📌 Customer Relationship Manager (New Delhi)
🏢 Go Higherr With Us
📍 New Delhi