Key Responsibilities:

Guest Experience & Service Excellence:

- Deliver exceptional and personalized guest experiences at every touchpoint.
- Handle VIP guests, special occasions, dietary requirements, and large group reservations.
- Resolve guest concerns professionally and ensure complete guest satisfaction.
- Demonstrate strong knowledge of food, beverages, promotions, and menu offerings.
- Monitor service quality, order accuracy, pacing, and overall guest satisfaction.

Floor Operations & Leadership:

- Lead daily shift briefings and handovers.
- Coordinate effectively with Kitchen, Pizza, Bar, and Host teams to ensure smooth operations.
- Monitor floor activities and proactively address service bottlenecks.
- Manage opening and closing procedures, checklists, and operational documentation.
- Ensure smooth service flow during peak business hours.

Team Management & Development:

- Coach and mentor junior team members through on-the-job training.
- Support onboarding and development of new team members.
- Provide real-time feedback and performance guidance.
- Monitor skill development progress and encourage career growth within the team.
- Foster a positive, collaborative, and performance-driven work culture.

POS, Billing & Financial Control:

- Operate POS systems accurately and efficiently.
- Handle billing, discounts, promotions, split payments, vouchers,



and transaction reconciliation.
- Monitor bill accuracy and ensure compliance with company policies.
- Support inventory control of FOH consumables and minimize wastage.

Compliance & Safety:

- Ensure compliance with food safety, hygiene, allergen communication, and alcohol service standards.
- Maintain grooming and service standards across the team.
- Complete incident reporting and operational records accurately and on time.
- Protect guest data, company assets, and operational equipment.

Requirements:

- Minimum High School Diploma.
- 3–6 years of restaurant or hospitality experience.
- Strong English communication skills.
- Experience handling guest complaints, team supervision, and floor operations.
- Proficiency in POS systems and restaurant service procedures.
- Ability to work flexible shifts, weekends, and public holidays.
- Strong leadership, problem-solving, and team coaching skills.

Preferred Experience:

- High-volume casual dining or family dining experience.
- Experience training and mentoring team members.
- Experience handling VIP guests and complex service situations.

Advantages:

- Career growth opportunities.
- Leadership development and training programs.
- Dynamic and supportive work environment.
- Competitive salary and performance-based incentives.

📌 Restaurant Supervisor (Bengaluru)
🏢 4PS India Private
📍 Bengaluru