- Provide customer support for Tally and company software products.
- Handle inbound and outbound customer calls professionally.
- Understand customer issues, provide solutions, and escalate technical concerns when required.
- Assist customers with software usage, troubleshooting, and basic product training.
- Maintain records of customer interactions, queries, and support tickets.
- Coordinate with the technical team for issue resolution and customer follow-ups.
- Guide customers regarding software features and functionality.
Skills Required:
- Minimum 1 year of experience working with Tally (Tally Prime preferred).
- Good understanding of basic accounting concepts.
- Knowledge of Microsoft Excel.
- Ability to handle customer calls confidently.
- Strong communication and customer service skills.
- Good problem-solving ability and willingness to learn current software tools.