- Manage inbound and outbound calls as needed, ensuring a smooth handoff between chat and voice interactions
- Provide prompt, transparent, and accurate responses to customer inquiries
- Demonstrate high typing speed with precision to manage multiple chats simultaneously
- Investigate and resolve customer issues using internal tools and resources
- Document customer interactions and transactions thoroughly and in real-time
- Escalate complex issues to the appropriate departments with proper context
- Recognize and report patterns in customer queries to help improve processes
- Collaborate with peers and supervisors to continuously enhance the customer experience
- Participate in training and team meetings as part of continuous learning and process alignment
📌 Customer Support Executive (Mumbai)
🏢 Sheva Empresa
📍 Mumbai
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