We are looking for a responsible and proactive Website & E-commerce Operations Executive to manage our day-to-day website and online order operations.
Key Responsibilities:
- Manage and update the company website on WordPress.
- Upload and manage product catalogues, product details, images, and pricing.
- Make basic changes and updates to website content as required.
- Manage the complete order flow, from order processing to dispatch and delivery.
- Book couriers, coordinate shipments, and track deliveries.
- Handle customer queries, feedback, and follow-ups professionally.
- Coordinate with the sales team regarding orders, customers, and deliveries.
- Manage returns, replacements, and other order-related issues.
- Maintain accurate order and customer records using Excel/Google Sheets.
- Coordinate with internal teams to ensure smooth day-to-day operations.
- Identify and resolve basic website, catalogue, and order-related issues.
Requirements:
- Basic to good knowledge of WordPress and e-commerce operations.
- Good communication and customer-handling skills.
- Basic knowledge of Excel/Google Sheets.
- Ability to multitask and manage multiple orders/tasks.
- Solid attention to detail and willingness to learn.
- Previous experience in website management, e-commerce, customer support, or order operations will be an advantage.
Ideal Candidate: Someone who can independently handle the website, catalogue, orders, courier coordination, customers, and sales-team coordination on a daily basis.