Oracle Field Service Cloud – Functional Lead / Senior Consultant
Job Summary
We are looking for an experienced Oracle Field Service Cloud (OFS) Functional Lead / Senior Consultant to support Oracle CX Field Service implementations and transformation initiatives. The candidate will independently drive functional design, configuration, business workshops, scheduling/debrief processes, testing, training, and business adoption for field service operations.
The ideal candidate should have robust hands-on experience with Oracle Field Service Cloud and the ability to translate field-service business requirements into scalable OFS solutions.
Experience
- 7–12 years of overall experience in Oracle CX / Field Service.
- Location : Noida, Pune, Mumbai, Bengaluru, Hyderabad, Chennai and Coimbatore.
- Strong hands-on experience with Oracle Field Service Cloud .
- Minimum 1–2 full-cycle Oracle Field Service / OFS implementations .
- Experience working directly with business stakeholders and technical teams.
Key Responsibilities
- Lead functional solution design and configuration for Oracle Field Service Cloud .
- Conduct and support business requirement workshops, CRP, SIT, and UAT activities.
- Configure OFS based on business requirements and field-service processes.
- Support cutover planning, readiness activities, go-live, and hyper-care .
- Analyze business processes and recommend appropriate OFS configurations and improvements.
- Identify potential adoption challenges and support business users during implementation.
- Own the creation and maintenance of Oracle Field Service training documentation and user guides .
- Provide functional support and troubleshooting during testing and post-go-live phases.
Required Functional Expertise
The candidate should have strong knowledge of the following Oracle Field Service Cloud capabilities:
- Work Zones
- Resources and resource structures
- Capacity and capacity management
- Routing and scheduling
- Quotas
- Calendars and working hours
- Activity types and activity management
- Mobility and field technician workflows
- Technician assignment and dispatch processes
- Debriefing
- Activity completion and status updates
- Field service execution and operational workflows
- Configuration of OFS to support real-world field operations
Integration Knowledge
- Good understanding of OFS integrations with JDE ERP or other ERP systems.
- Ability to work effectively with technical/integration teams.
- Working knowledge of REST APIs and middleware touchpoints.
- Understanding of downstream transactions, debrief updates, and integration-driven status/transaction updates.
- Ability to analyze functional requirements related to inbound and outbound OFS integrations.
Candidate Profile / Fitment
The candidate should be able to demonstrate practical experience through examples, including:
- Previous OFS solution and design decisions .
- Complex scheduling and routing challenges and how they were addressed.
- Debriefing and activity-completion challenges.
- Configuration decisions made to support field technicians and business operations.
- Business adoption risks encountered during implementation and how they were mitigated.
- Experience managing functional discussions with business stakeholders.
- Experience working across functional and technical teams to deliver OFS solutions.
Certification
- Oracle Field Service Cloud Certification is preferred