About Lenskart Lenskart is one of the world s fastest-growing eyewear players serving 40M customers across India SEA Japan Middle East and other global markets With a 1500 store network and a rapidly scaling omnichannel ecosystem we are reimagining the eyewear experience through innovation technology and world-class retail execution As we scale aggressively across India the offline retail business is entering its next phase of expansion efficiency and customer experience transformation We are therefore looking for a seasoned retail leader to anchor this journey Role Head of Offline Retail Operations India This is a high-impact leadership role responsible for steering Lenskart s India offline retail business ensuring operational excellence driving strong P L outcomes elevating customer experience and enabling the next phase of hyper-scale expansion The role leads multi-tier teams Circle Heads Area Managers and Store Managers and influences the performance of our entire physical retail footprint This leader will be accountable for execution on ground and for shaping the strategic blueprint of the offline retail function Key Responsibilities 1 Business Leadership P L Ownership Own revenue profitability and store productivity KPIs for the India retail portfolio Drive growth through robust business planning monthly performance reviews and consistent operational improvements Deliver strong unit economics across markets while scaling aggressively 2 Retail Operations Excellence Build and enforce operational SOPs across the entire store network Strengthen store readiness audit processes shrinkage controls and compliance governance Drive operational efficiency through tech adoption automation and process improvements 3 Customer Experience Service Standards Champion customer obsession across all stores Own NPS and customer experience metrics end-to-end Establish best-in-class service grooming and brand experience standards 4 Multi-Market Retail Expansion Partner with Projects Design and Real Estate teams to deliver high-quality and high-speed new store openings Integrate new formats remodels relocations and experience-driven concepts into the network Lead scale-up across Tier 1 2 3 cities with deep market understanding 5 Team Leadership Development Lead and mentor Circle Heads and regional leadership teams Build a high-performance culture based on ownership accountability and customer-centricity Enable career paths capability development and succession for future leaders 6 Inventory Cost Operational Governance Strengthen store inventory accuracy and stock health Optimize store-level costs and improve workforce productivity Ensure adherence to commercial governance including P Ls budgeting and cost discipline 7 Cross-Functional Collaboration Work closely with Product Supply Chain Merchandising Marketing Projects Design and Finance to deliver seamless experiences and operational results Translate customer and store insights into actionable improvements Qualifications Experience 15-20 years of experience in retail operations preferably in high-growth multi-store consumer or fashion beauty eyewear brands Proven track record of leading large-scale retail networks 300 stores preferred Strong P L ownership and commercial acumen Deep understanding of customer behavior retail metrics and operational levers Hands-on execution-robust leader with a strategic mindset Excellent people leadership coaching and stakeholder management skills Comfortable with extensive travel Why Join Lenskart Lead one of the largest and fastest-growing offline retail networks in India Shape and influence the next phase of Lenskart s retail transformation Work in a high-ownership innovation-first tech-driven consumer company Drive impact at scale influencing millions of customer experiences every year Be part of a mission-led global brand backed by the world s best investors

📌 Head - Offline Retail Operations (New Delhi)
🏢 Lenskart.com
📍 New Delhi