Engagement Manager - Digital Transformation Location Remote U S or Europe Travel 25-40 U S client sites Reports to Director Professional Services About SkillNet SkillNet Solutions is a global leader in digital transformation specializing in customer experience CX unified commerce and enterprise-scale eCommerce We help mid-market and enterprise organizations modernize operations strengthen agility and unlock measurable growth across digital and physical retail channels Our consulting-led approach delivers both strategic guidance and hands-on solution delivery across complex technology ecosystems The Opportunity The Engagement Manager EM is a senior strategic leader who drives commercial success solution vision and delivery excellence for large-scale digital transformation programs Acting as a trusted advisor and executive-facing guide you lead clients from the earliest presales conversations through successful go-live This role blends strategy solutioning and hands-on program leadership ideal for someone with deep retail digital expertise strong executive presence and a passion for solving complex problems What you will do Presales Leadership Commercial Growth Lead end-to-end presales efforts including discovery solution framing and executive-ready presentations Drive commercial outcomes tied to Prospect-to-client conversion Account profitability and margin performance Add-on revenue and account expansion Develop and refine SOWs that balance client needs with delivery feasibility and financial targets Represent SkillNet s value proposition with clarity confidence and consultative insight Executive Advisory Client Strategy Serve as the executive sponsor for major engagements cultivating deep trust-based relationships with C-suite leaders Deliver strategic recommendations using structured thinking creativity and domain expertise Lead high-impact workshops spanning CX strategy customer journey mapping technical requirements and digital growth roadmaps Maintain strong client satisfaction and long-term account health CSAT NPS Delivery Leadership Technical Oversight Oversee multi-phase multi-workstream digital transformation programs eCommerce PIM OMS CX etc Ensure on-time on-budget and on-scope delivery while guiding cross-functional delivery teams Act as the bridge between business stakeholders and technical teams translating complex concepts into actionable guidance Partner with Solution Architects to identify risks early resolve blockers and maintain program momentum Team Leadership Methodology Governance Lead matrixed teams of architects engineers and analysts with a focus on accountability and excellence Tailor Agile Scrum Kanban or hybrid delivery models to fit client maturity and operating environments Continuously optimize delivery processes to enhance efficiency predictability and client value What you bring Exceptional executive presence and the ability to influence and advise C-level leaders Proven success in presales-driven consulting roles including ownership of SOWs commercial KPIs and conversion outcomes Expertise in Agile Scrum Kanban and DevOps methodologies with the ability to tailor frameworks to client contexts 10 years of experience in retail or B2B commerce with deep understanding of domain-specific challenges Strong technical foundation e g enterprise solution architecture enabling credible engagement with technical teams Hands-on experience with modern commerce ecosystems Shopify SAP Commerce Kibo Spryker commercetools PIM OMS digital marketing growth Robust financial acumen including P L ownership budget management and financial modeling Comfortable working in highly ambiguous environments Bachelor s degree required MBA preferred Work and Benefits Snapshot SkillNet is committed to equitable market-competitive compensation Total compensation for this role ranges from 150 000 - 200 000 based on experience and expertise We offer a comprehensive benefits package including Generous Medical Dental and Vision coverage Health spending accounts Long Term Disability 401 k participation Flexible schedules PTO Learning Development programs Company-provided equipment for full-time U S -based remote employees Offers are contingent upon successful completion of reference checks Equal Opportunity Statement SkillNet Solutions is an Equal Employment Opportunity employer All qualified applicants will receive consideration without regard to race color religion sex age national origin protected veteran status disability sexual orientation gender identity or expression marital status genetic information or any characteristic protected by law About us At SkillNet we re passionate engineers and creative thinkers dedicated to making modern commerce work for everyone Since 1996 we ve partnered with global names like Disney lululemon athletica and PayPal-helping them dream bigger and deliver smarter seamless experiences for their customers What drives us Transforming commerce is about more than technology- it s about people We re the team that global brands turn to when they want to reimagine how enterprise and retail work in a fast-moving digital atmosphere By blending AI cloud and cutting-edge SaaS we help businesses anticipate the next shift and create a unified journey across B2B B2C and B2B2C With over 63 countries in our portfolio and a diverse collaborative culture spanning three continents SkillNet is always pushing boundaries and having fun doing it We believe great ideas come from everywhere so we re all about sharing knowledge challenging the status quo and celebrating our wins together Ready to join a team that loves what they do and is shaping the future of commence Let s engineer what comes next together Our team is entirely remote and we re hiring Take a look at our openings https www skillnetinc com careers