Role Overview The Satcom Specialist is responsible for the design integration configuration troubleshooting and support of satellite communication systems across maritime offshore and enterprise environments The role involves working with VSAT Fleet Xpress Iridium Thuraya Starlink OneWeb and related RF and IT infrastructure to ensure reliable and secure communication links for critical operations This position requires a strong background in RF systems satellite communication protocols IP networking and experience in both on-site deployments and remote support Key Responsibilities Provide Level 1 and Level 2 technical support for VSAT L-band and LEO MEO-based satcom services Monitor network and satellite terminal health Assist clients remotely in troubleshooting connectivity issues modem reboots antenna alignment and configuration Escalate complex issues to OEMs or Level 3 support and follow through until resolution Perform remote configuration of routers modems firewalls and WAN optimization devices e g idirect Peplink Cisco Fortinet Analyze signal strength bandwidth usage latency and packet loss for performance optimization Support onboard teams during installations commissioning or maintenance activities Maintain accurate ticket documentation escalation notes and service logs using service desk tools e g Zendesk Jira Freshdesk Participate in on-call rotation for after-hours support and service continuity Coordinate with teleport NOC teams and satellite providers for service provisioning beam switching or fault isolation Requirements Education Degree Diploma in Electronics Telecommunications IT or Marine Engineering Experience 2-7 years of experience in satellite communication technical support or NOC operations Robust understanding of VSAT systems KVH Hughes Viasat and Fleet Xpress environments Experience with Starlink OneWeb or other LEO MEO terminals is a plus Good working knowledge of IP networking TCP IP DHCP NAT VLANs and network security Familiarity with Linux CLI remote access SSH RDP TeamViewer and diagnostic utilities ping traceroute Wireshark Prior experience in ticketing systems technical documentation and SLA-based environments Skills OEM Certifications e g Intellian Cobham KVH Starlink OneWeb Cisco CCNA CompTIA Network or equivalent GVF Certification Global VSAT Forum ITIL Foundation for support process understanding Other Requirements Preferred Certification OEM Certifications e g Intellian Cobham KVH Starlink OneWeb iridium Cisco CCNA CompTIA Network or equivalent Ability to work in mission-critical 24x7 environments under pressure