Who we are At Twilio we re shaping the future of communications all from the comfort of our homes We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences Our dedication to and strong culture of connection and global inclusion means that no matter your location you re part of a vibrant team with diverse experiences making a global impact each day As we continue to revolutionize how the world interacts we re acquiring new skills and experiences that make work feel truly rewarding Your career at Twilio is in your hands See yourself at Twilio Join the team as Twilio s next Supervisor Billing Operations About the job This position is needed to support the order management and billing function In this role you ll work closely with Deal Operations Revenue Accounting and Sales to see orders through to invoicing You ll support a team out of India and partner with global team members in India Ireland and the United States Responsibilities In this role you ll Lead and supervise an international team of analysts in order management and billing operations to ensure timely and accurate order processing including invoice generation Respond to or provide resolutions for internal and external customer inquiries in a timely manner including handling escalations from billing collections and order management analysts Review validation of customer contracts across multiple systems to ensure accuracy of financial data in each system and to ensure accurate and timely provisioning of contracts prepared by analysts Execute and own SOX compliant month end reconciliations over billing and provisioning ensuring completeness and accuracy Support quarterly and annual inquiries requests and activities originating from our external and internal auditors and tax consultants Participate in and coordinate new process implementations operational improvements system enhancements and training new team members Qualifications Twilio values diverse experiences from all kinds of industries and we encourage everyone who meets the required qualifications to apply If your career is just starting or hasn t followed a traditional path don t let that stop you from considering Twilio We are always looking for people who will bring something new to the table Required 5 years experience in a billing operations role Experience with Zuora and Salesforce Experience with supporting team members from a supervisory standpoint Excellent communication skills for internal and external stakeholders Proficiency in Excel Strong attention to detail Ability to prioritize and multitask throughout high volume order processing Ability to identify analyze and resolve issues independently Collaborative working style and experience working cross-functionally Ability to support adaptable timezone meetings periodically Desired Experience working in the SaaS technology industry Experience working with an international team Knowledge of and experience with SOX controls Location This role will be remote and based in India Travel We prioritize connection and opportunities to build relationships with our customers and each other For this role you may be required to travel occasionally to participate in project or team in-person meetings Approximately 5 travel is anticipated What We Offer Working at Twilio offers many benefits including competitive pay generous time off ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location Twilio thinks big Do you We like to solve problems take initiative pitch in when needed and are always up for trying new things That s why we seek out colleagues who embody our values - something we call Additionally we empower employees to build by supporting their volunteering and donation efforts So if you re ready to unleash your full potential do your best work and be the best version of yourself apply now If this role isn t what you re looking for Twilio is proud to be an equal opportunity employer We do not discriminate based upon race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics We also consider qualified applicants with criminal histories consistent with applicable federal state and local law Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act Additionally Twilio participates in the E-Verify program in certain locations as required by law

📌 Supervisor, Billing Operations (India)
🏢 Twilio
📍 India