About Rimini Street Inc Rimini Street Inc Nasdaq RMNI a Russell 2000 Company is a proven trusted global provider of end-to-end mission-critical enterprise software support managed services and innovative Agentic AI ERP solutions and is the leading third-party support provider for Oracle SAP and VMware software Our comprehensive portfolio of unified solutions help run manage support customize configure connect protect monitor and optimize enterprise application database and technology software enabling our clients to achieve better business outcomes significantly reduce costs and reallocate resources towards strategic projects The Company has signed thousands of contracts with Fortune Global 100 Fortune 500 midmarket public sector and government organizations who selected Rimini Street as their trusted proven mission-critical enterprise software solutions provider and achieved better operational outcomes realized billions of US dollars in savings and funded AI and other innovation investments We are actively seeking a Support Engineer SAP C4C This role is based in India Hyderabad About Rimini Street India GCC Rimini Street Inc HQ Las Vegas NV USA a disruptor in third party ERP support services established undisputed leadership and as a natural progression entered India with Rimini Street India GCC India kick starting operations in Hyderabad in 2013 with Global Client Onboarding Services IT shared services and Global Service Development In no time Rimini Street India GCC started Bengaluru operations going up the value chain with more complex product development Oracle SAP Peoplesoft JDE etc advanced services Managed services Professional services Security Managed Services etc Rimini Street India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software Today Rimini Street India GCC is a family of about 800 full time talented individuals thanks to the remarkable talent that has supported the expansion Rimini Street India has nicely emerged as Global Capability Centre GCC and proudly says if you are best of the best you belong to Rimini We are on a mission to contribute significantly to our Rimini ONE program a turnkey Rimini Street service program that offers a comprehensive set of unified integrated services that can run manage support customize configure connect protect monitor and optimize your Oracle and SAP ERP database and technology software Position Summary The software engineer C4C is responsible for sustaining enhancing and optimizing SAP cloud for Customer C4C solutions in production environment ensuring high availability performance and business continuity for customer facing processes The role combines incident problem management minor enhancements and continuous improvement of C4C and its integration Essential Duties and Responsibilities Provide L2 L3 support for SAP C4C resolving incidents service requests and problems within agreed SLAs Analyze recurring issues perform root-cause analysis and implement permanent fixes or optimizations in C4C Configure and maintain C4C objects such as business roles work centres UI layouts code lists workflows and approval processes Develop and maintain C4C extensions using ABSL BODL and SDK including custom business objects and logic Support integration between C4C and S 4 HANA non SAP systems e g via CPI REST SOAP services Collaborate closely with functional consultants business key users and other AMS teams to ensure secure end-to-end processes in sales service and customer support Technical Skills Candidate should have min of 5-8 years of experience in implementing and managing projects Strong hands on experience in C4C Sales Service Knowledge and experience in C4C configuration scoping fine-tuning org model territories activities tickets leads opportunities etc Experience in C4C SDK ABSL scripting BODL Custom Bos and PDI extensions Designing and troubleshooting C4C integrations using SAP CPI or similar middleware REST SOAP APIs IDOCs ODATA Preferred to have S 4 HANA or SAP ERP process related to SD CS and their interaction with C4C Preferred to have CPI iFlows mapping error handling and monitoring Write clear and logical reports program documentation and instructions Work effectively and independently on assigned projects Establish and maintain effective and cooperative working relationships with administrators technical and functional team members and users Train system users effectively Meet established priorities and schedules Learn and apply new concepts in information technology Ability to learn and adapt to new frameworks technologies and quickly integrate with them for automation of service delivery Preferred Qualifications Education Bachelor s degree in computer science or related field or equivalent experience Language Fluent English is mandatory any other international languages is a plus Work Experience 5 to 8 years Work Location Hyderabad India Working hours 2 30 PM to 11 30 PM IST Why Rimini Street We are looking for talented passionate people to help us build our future at We hire only the best the most extraordinary professionals and provide compensation bonuses and benefits to match the skills of our top-performing team members Do you thrive in a fast-paced environment enjoy growing together and get excited about learning new skills Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals This is the place for you Our work is challenging and meaningful We start and end each day with a sense of achievement and purpose guided by our core values the Four Cs Company We dream big and innovate boldly Colleagues We work with extraordinary people who create a culture of mutual respect and collaboration Clients We relentlessly pursue solutions that help clients achieve their goals Our unmatched client care is rooted in our passion for exceptional service Community We believe in leaving the world a better place than we found it With the Rimini Street Foundation we ve made positive impacts in six continents for over 425 charities Accelerating Company Growth Nasdaq-listed under ticker symbol since October 2017 Over 6 300 signed contracts to date including Fortune 500 and Global 100 companies Over 2 000 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts See all of our awards and recognitions here https www riministreet com company awards Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to age race color religion national origin sexual orientation gender or gender identity disability protected veteran status or any other characteristic protected by law To learn more about how Rimini Street is redefining the enterprise software support industry visit Please Note Rimini Street does not accept resumes submitted by recruiting staffing firms unless specifically requested by Human Resources Unsolicited resumes will be ineligible for referral fees

📌 Support Engineer, Sap (Hyderabad)
🏢 Rimini Street
📍 Hyderabad