Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA As a Security Managed Services Engineer L2 at NTT DATA your role will be to ensure that our clients security infrastructures and systems remain operational With a proactive approach you ll monitor identify investigate and resolve technical incidents and problems restoring service efficiently Your primary objective will be to handle client requests or tickets with technical expertise ensuring they are resolved within the agreed service level agreement SLA You ll actively manage work queues perform operational tasks and update tickets with resolution actions By identifying issues and errors early on you ll log incidents promptly and provide second-level support communicating effectively with other teams and clients to extend support when needed Your role includes executing changes responsibly flagging risks and mitigation plans and ensuring all changes have proper approvals Collaborative efforts are at the heart of this role You ll work closely with automation teams to optimize efforts and automate routine tasks ensuring seamless handovers during shift changes Your analytical skills will be key in auditing incident and request tickets for quality recommending improvements and contributing to trend analysis reports to identify automation opportunities As a go-to for initial client escalations you ll assist L1 Security Engineers with triage and troubleshooting and support project work when required Your contributions to the change management process will ensure thorough documentation effective planning and execution of maintenance activities and compliance with standard procedures To thrive in this role you need to have Experience with managed services handling security infrastructure and working knowledge of ticketing tools preferably ServiceNow Proficiency in active listening with techniques like paraphrasing and probing for further information Excellent planning skills able to anticipate and adjust to changing circumstances Strong ability to communicate and engage across different cultures and social groups Adaptability to changing conditions and flexibility in approach Client-focused mindset always putting their needs and positive experience first A positive outlook and the ability to work well under pressure Willingness to put in longer hours when necessary Bachelor s degree or equivalent qualification in IT Computing or relevant work experience Workplace type Hybrid Working About NTT DATA NTT DATA is a 30 billion business and technology services leader serving 75 of the Fortune Global 100 We are committed to accelerating client success and positively impacting society through responsible innovation We are one of the world s leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future As a Global Top Employer we have experts in more than 50 countries We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners NTT DATA is part of NTT Group which invests over 3 billion each year in R D Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity We are committed to providing an workplace free of unfair discrimination and harassment We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category Join our growing global team and accelerate your career with us Apply today Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process for any reason Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you All email communications from an NTT DATA recruiter will come from an nttdata com email address If you suspect any fraudulent activity please