Job Title ServiceNow Senior Administrator About the Role We are looking for a ServiceNow Senior Administrator to manage the day to day health stability and configuration of our ServiceNow platform This role requires strong hands on experience with ITSM and ITAM solid understanding of platform architecture and the ability to support enhancements troubleshoot issues and guide junior team members You will work closely with developers process owners and platform stakeholders to ensure the system runs smoothly and follows best practices Key Responsibilities Oversee daily administration of the ServiceNow platform including user management roles groups and access controls Maintain and improve core modules such as ITSM and CMDB experience with ITAM ITOM HRSD or SecOps is a plus Configure and manage forms fields lists UI policies UI actions and basic workflow or Flow Designer logic Support platform upgrades patches regression testing and general maintenance activities Monitor data quality across key tables including CMDB ITSM SAM HAM and ITOM related records Troubleshoot complex issues perform root cause analysis and implement long term fixes Assist with catalog items record producers notifications and workflow automation Work with cross functional teams to understand requirements and translate them into configuration tasks Maintain clear documentation for configuration changes processes and platform updates Provide guidance to junior admins and support teams on platform standards and best practices Core Skills Technical Knowledge Solid understanding of ServiceNow platform architecture tables forms ACLs and role based access Hands on experience with ITSM and ITAM required Working knowledge of Business Rules Client Scripts UI Policies UI Actions and Flow Designer Familiarity with Script Includes Glide APIs and basic scripting JavaScript Understanding of integrations Scripted REST APIs and data exchange concepts Good awareness of CMDB relationships data models and data quality practices Experience with Service Portal or UI customization is helpful Understanding of ITIL processes and how they map to ServiceNow Qualifications 4-6 years of hands on experience administering or developing in ServiceNow Bachelor s degree in IT or related field or equivalent experience Experience supporting upgrades maintenance and platform improvements Background working in Agile or hybrid delivery environments ServiceNow CSA certification required or in progress additional certifications ITSM CMDB HRSD ITAM are a plus Strong communication skills and ability to work with both technical and business teams Ability to mentor junior team members and support platform governance

📌 Service Now Sr Admin (Pune)
🏢 Johnson Controls
📍 Pune