Associate General Manager - Stay Experience Location Goa About Us StayVista is India s largest villa hospitality brand and has redefined group getaways Our handpicked luxury villas are present in every famous holiday destination across the country We curate unique experiences paired with top-notch hospitality creating unforgettable stays Here you will be a part of our passionate team dedicated to crafting exceptional getaways and curating one-of-a-kind homes We are a close-knit tribe united by a shared love for travel and on a mission to become the most loved hospitality brand in India Why Work With Us At StayVista you re part of a community where your ideas and growth matter We re a fast-growing team that values continuous improvement With our skill upgrade programs you ll keep learning and evolving just like we do And hey when you re ready for a break our villa discounts make it easy to enjoy the luxury you help create Your Role As a Associate General Manager - Stay Experience at StayVista you will oversee villa operations at a regional level managing teams across multiple locations while ensuring a consistent and exceptional guest experience You will develop and implement operational strategies that align with regional goals driving efficiency and service excellence You will lead the training and development of all staff in the region ensuring they are equipped to deliver high-quality service You will ensure consistent service delivery across all villas by upholding standards monitoring performance and addressing gaps proactively You will also monitor and manage the operational budget optimizing resources and maintaining financial efficiency across the region About YouOversee multi-location villa operations to ensure smooth functioning and consistent guest experience Develop and implement regional operational strategies aligned with organizational goals Lead mentor and manage teams across all assigned villas in the region Oversee training and development initiatives to elevate staff capability and service standards Ensure uniform service delivery and adherence to brand standards across all villas Monitor and manage the regional operational budget efficiently Ensure compliance with company policies safety protocols and regulatory requirements Collaborate with cross-functional teams and provide regular regional performance reports Address operational challenges and guest escalations promptly to maintain service excellence Minimum 6-8 years work experience in related field Graduate or Post Graduate in Hospitality Management This position includes tasks supporting Owner and Guest Management as determined by organizational needs Bonus Points - These are non-essential but a bonus if you have them Experience from the hospitality industry Key Metrics what you will drive and achieveOperational Efficiency Financial Performance Team Training Effectiveness Operational Strategy Improvement Our Core Values Are you a CURATER Curious Here your curiosity fuels innovation User-Centric You ll anticipate the needs of all our stakeholders and exceed expectations Resourceful You ll creatively optimise our resources with solutions that elevate experiences in unexpected ways Aspire Keep learning keep growing because we re all about continuous improvement Trust Trust is our foundation You ll work in a transparent reliable and fair environment Enjoy We believe in having fun while building something extraordinary StayVista Spirit Our Behavioral Competencies - How We Work TogetherBusiness Acumen You know our services business drivers and industry trends inside out You anticipate challenges in your area weigh the impact of decisions and track competitors to stay ahead viewing risk as a chance to excel Change Management You embrace change and actively look for opportunities to improve efficiency You navigate ambiguity well promote innovation within the team and take ownership of implementing fresh ideas Leadership You provide direction delegate effectively and empower your team to take ownership You foster passion and pride in achieving goals holding yourself accountable for the team s successes and failures Customer Centricity You know your customers business and proactively find solutions to resolve their challenges By building rapport and anticipating issues you ensure smooth win-win interactions while keeping stakeholders in the loop Teamwork You actively seek input from others work across departments and leverage team diversity to drive success By fostering an open environment you encourage constructive criticism and share knowledge to achieve team goals Result Orientation You set transparent goals for yourself and your team overcoming obstacles with a positive solution-focused mindset You take ownership of outcomes and make informed decisions based on cost-benefit analysis Planning and Organizing You analyze information systematically prioritize tasks and delegate effectively You optimize processes to drive efficiency and ensure compliance with organizational standards Communication You communicate with confidence and professionalism balancing talking and listening to foster open discussions You identify key players and use the right channels to ensure clarity and gain support StayVistais proud to be an equal opportunity employer We do not discriminate in hiring or any employment decisions based on race colour religion caste creed nationality age sex including pregnancy childbirth or related medical conditions marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or any other characteristic protected under applicable laws