Stantec is a global leader in sustainable engineering architecture and environmental consulting The diverse perspectives of our partners and interested parties drive us to think beyond what s previously been done on critical issues like climate change digital transformation and future-proofing our cities and infrastructure We innovate at the intersection of community creativity and client relationships to advance communities everywhere so that together we can redefine what s possible The Stantec community unites approximately 32 000 employees working in over 450 locations across 6 continents Ensure smooth delivery of all soft services including housekeeping pantry cafeteria mailroom transport waste management pest control landscaping and front office operations Develop and implement standard operating procedures SOPs for all soft services ensuring consistency efficiency and compliance with company standards Oversee cafeteria food court management ensuring quality hygiene vendor compliance employee feedback handling and continuous service improvement Monitor and manage transport services company-arranged cabs shuttles parking allocation traffic management to ensure safety punctuality and efficiency Ensure pantry and housekeeping operations maintain high standards of hygiene cleanliness and service quality across all office areas Supervise and coordinate front office reception services ensuring skilled client visitor management call handling and courier mailroom operations Track and close employee helpdesk service requests related to soft services within SLA timelines ensuring preventive measures to avoid repeat issues Conduct regular inspections of all office areas to ensure cleanliness upkeep and compliance with workplace safety and hygiene standards Lead employee experience initiatives through workplace events engagement activities and hospitality-driven services to foster a positive work environment Develop and manage vendor relationships for all soft services ensuring SLA adherence periodic reviews and negotiation for cost-effective service delivery Conduct periodic audits and reviews of soft service performance including MIS MMR reporting vendor scorecards and employee satisfaction surveys Ensure statutory and legal compliance in soft services areas FSSAI hygiene audits waste disposal norms fire safety etc Drive sustainability practices such as waste segregation eco-friendly housekeeping consumables and energy-efficient solutions in coordination with corporate sustainability goals Plan and monitor the annual training calendar for all outsourced staff on customer service workplace etiquette hygiene and safety protocols Act as a point of escalation for soft services-related issues and ensure prompt resolution with root-cause analysis and corrective measures 10 to 15 years of experience in Facilities Property Management with at least five years experience with hospitality industry with experience of handling soft service technical and security Educational Qualification other Requirements Qualification Specialization if any Degree in - Hotel management Hospitality Management or graduation in any other field Persons with additional qualification in safety fire ISO certifications finance MBA will be preferred Good verbal and written communication skills with fluency in English Hindi He She must be smart have passion for Client Handling and interacting with multiple stakeholders Good Presentation skills Experience in budgeting Skills MS Office Suite Sharepoint BI Dashboard development experience considered an asset Primary Location India Pune Organization Stantec IN Business Unit Employee Status Regular Travel No Schedule Full time Job Posting 30 09 2025 06 09 40 Req ID 1002485