Position Query Handling Executive Non-Targetable Process Zepto Location Sector 18 Gurgaon Experience Required Minimum 1 year in Sales Qualification Undergraduate can apply Salary Up to 35 000 CTC 31 000 In-hand Bonus Incentives Working Days 6 Days Working Shift Rotational Communication Absolute fluent English communication is mandatory Profile Type Blended Process 80 Chat 20 Voice Target No fixed target Performance Based Incentives Roles Responsibilities Handle both inbound and outbound customer queries via calls emails and chats Assist customers with order status delivery issues returns and refunds Maintain accurate and explicit records of each interaction Upsell or cross-sell Zepto services when required light sales Coordinate with logistics and backend teams to resolve issues Follow up on pending queries to ensure timely closure Maintain high levels of customer satisfaction and professionalism Meet quality and productivity benchmarks Follow call handling scripts and communication guidelines Job Types Full-time Permanent Pay Up to 31 000 00 per month Benefits Commuter assistance Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule Day shift Rotational shift Supplemental Pay Commission pay Performance bonus Quarterly bonus Shift allowance Yearly bonus Application Question s How much do you rate your English Communication Skill out of 10 What s your Current In-hand Salary Are you ok with 31k inhand 6 days working Non-Targetable role Education Higher Secondary 12th Pass Preferred Language English Preferred License Certification 1 year Sales Experience Preferred Location Gurgaon Haryana Preferred Work Location In person

📌 Query Handling Executive (Haryana)
🏢 Career Crox
📍 Haryana