Senior Engineer - Cloud Operations Platform Support As a Cloud Operations Engineer in our Cloud Operations Center you will be a key player in ensuring the 24x7x365 smooth operation of Saviynt s Enterprise Identity Cloud This role focuses on maintaining the stability performance and reliability of our platform with a strong emphasis on application layer support and operational ownership You will be working closely with other operations team members development and engineering to resolve issues implement improvements and provide exceptional support This is an opportunity for someone who enjoys operational challenges and problem-solving in a dynamic cloud environment and wants to see their work through to completion WHAT YOU WILL BE DOINGStrong pod-level troubleshooting skills in AKS EKS not just restarting pods Analyze application and DB RDS MySQL performance issues Deeply investigate and analyze application performance issues Java Grails Hibernate identifying root causes and implementing solutions Oversee the monitoring of our SaaS applications and underlying infrastructure Kubernetes on AWS and Azure VPN connections customer applications Elastic Search MySQL for alerts and performance issues Strong understanding of basic computing concepts like DNS IP addressing Networking and LDAP Effectively participate and contribute in on-call escalations with a strong operational mindset and provide technical guidance during critical incidents Proactively communicate with customers on technical issues when required Ability to guide junior engineers when needed technically Manage the full lifecycle of alerts incidents and service requests reported through FreshService ensuring timely and accurate logging prioritization resolution and escalation Develop implement and maintain operational procedures runbooks and knowledge base articles to standardize incident resolution and service request fulfillment Drive continuous improvement initiatives to optimize operational efficiency reduce incident rates and improve service request turnaround times Collaborate with backend engineering and development teams to troubleshoot complex issues identify root causes and implement preventative measures Ensure adherence to defined SLAs Service Level Agreements and KPIs Key Performance Indicators for operational performance Maintain operational documentation including system diagrams contact lists and escalation paths Ensure compliance with relevant security and compliance policies Plan and coordinate scheduled maintenance activities with minimal impact to service availability WHAT YOU BRINGBachelor s degree in Computer Science Information Technology Engineering or a related field Minimum of 3 years of experience in IT Cloud operations and application support specifically Java apps with knowledge of cloud infrastructure AWS and Azure Solid experience with application support Java Grails Hibernate and performance analysis in a production environment able to pinpoint a performance degradation through analysis Strong understanding of cloud computing concepts architectures and services on both AWS and Azure platforms Working knowledge of containerization and orchestration technologies specifically Kubernetes End-to-end technical accountability and operational ownership Willingness to work in a 24 7 operating model Experience managing and troubleshooting network connectivity including VPNs and connections to external networks Familiarity with monitoring tools and practices with experience in setting up and responding to alerts Hands-on experience with log management and analysis tools preferably Elastic Search Working knowledge of database systems preferably MySQL including L2 troubleshooting and performance monitoring Experience with ITSM IT Service Management systems preferably FreshService including incident problem and service request management processes Excellent problem-solving analytical and troubleshooting skills with a data-driven approach Experience with Grafana systems and dashboards is a plus Strong communication written and verbal interpersonal and presentation skills Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment Experience in developing and documenting operational procedures and runbooks Experience with automation tools and scripting languages e g Python Bash is a plus Experience working in a SaaS environment is highly desirable Working knowledge of database systems preferably MySQL including L2 troubleshooting and performance monitoring Experience with ITSM IT Service Management systems preferably FreshService including incident problem and service request management processes Excellent problem-solving analytical and troubleshooting skills with a data-driven approach Experience with Grafana systems and dashboards is a plus Strong communication written and verbal interpersonal and presentation skills Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment Experience in developing and documenting operational procedures and runbooks Experience with automation tools and scripting languages e g Python Bash is a plus Experience working in a SaaS environment is highly desirable We offer you a competitive total rewards package learning and tremendous opportunities to grow and advance in your career At Saviynt it is not typical for an individual to be hired at or near the top of the range for their role and final compensation decisions are dependent on many factors including but are not limited to location skill sets experience and training licensure and certifications and other relevant business and organizational needs A reasonable estimate of the current range is Min 000 - Max 000 annually You may also be eligible to participate in a Saviynt discretionary bonus plan subject to the rules governing the program whereby an award if any depends on various factors including without limitation individual and organizational performance If required for this role you will Complete security privacy literacy and awareness training during onboarding and annually thereafterReview initially and annually thereafter understand and adhere to Information Security Privacy Policies and Procedures such as but not limited to Data Classification Retention Handling Policy Incident Response Policy Procedures Business Continuity Disaster Recovery Policy Procedures Mobile Device Policy Account Management Policy Access Control Policy Personnel Security Policy Privacy Policy Saviynt is an amazing place to work We are a high-growth Platform as a Service company focused on Identity Authority to power and protect the world at work You will experience tremendous growth and learning opportunities through challenging yet rewarding work that directly impacts our customers all within a welcoming and positive work environment If you re resilient and enjoy working in a dynamic environment you belong with us Saviynt is an equal opportunity employer and we welcome everyone to our team All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status

📌 Platform Support Engineer (Karnataka)
🏢 Saviynt
📍 Karnataka